Refund policy

30-day money-back guarantee

At PawFrolic, we want you and your cat to be completely satisfied. If your purchase isn't right for you, you have 30 days from receiving your order to request a return.

Damaged, defective or incorrect item

If your toy arrives damaged, doesn't work, or doesn't match your order, email us within 30 days of delivery with your order number and a photo or short video of the problem. We will offer you, at your choice, a free replacement or a full refund. In this case there is no cost to you, and we usually won't ask you to send the product back.

Change of mind

You can return an item you no longer want, under the following conditions:

the request is made within 30 days of delivery;
the item is unused, clean, and in its original packaging;
return shipping costs are your responsibility.

How to request a return

Email us at contact@pawfrolic.com with your order number and the reason for the return.
We reply within 48 business hours with the return address and instructions. Please don't send an item back without contacting us first: parcels sent without prior approval cannot be processed.
Once the item is received and checked, we confirm your refund by email.

Refunds

Refunds are issued to the original payment method within 10 business days after the return is accepted. Depending on your bank, it may take a few more days to appear on your statement.